Grievances, academic and non academic should be raised and settled promptly, a grievance shall be raised as soon as the event occurs or the student gains knowledge of it and in no event more than 30 days after the event occurred.

1. Level 1: if a complaint cannot be resolved informally, the student may file a grievance following a response from NATI ESL administrative official. The grievance is filed with the Campus Director and shall contain the name of the complainant, the date of the filing, and a brief, specific description of the grievance and the redress sought. The Campus Director shall provide a written response to the student typically within thirty days of receipt, unless the situation requires additional research or investigation. All discrimination or sexual harassment matters should be brought immediately to the attention of the Campus Director.
2. Level 2: if not satisfied with the grievance disposition at Level 1, the student may file a grievance with the school’s Director for Operations within thirty days of receipt of the written decision from the Level 1 official. The grievance shall contain the name of the complainant, the date of the filing, a brief, specific description of the grievance and the redress sought, and the results of the disposition of the grievance at Level 1. The Director for Operations will contact the student upon receipt of the grievance and will issue a written response typically within thirty days of receipt, unless the situation requires additional research or investigation.